Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

At Bosmat Flowers, we take great care to ensure every arrangement arrives fresh, beautiful, and as close to the requested delivery time as possible.

Delivery Areas

We offer local delivery throughout Queens, Brooklyn, Manhattan, and select surrounding areas. Delivery availability and fees are calculated based on the delivery address.

Delivery Times

Customers may select a preferred delivery date and, when available, a preferred delivery window. While we always do our best to accommodate requested times, exact delivery times are not guaranteed unless specifically confirmed by Bosmat Flowers.

Delivery times may be affected by traffic, weather, holidays, high-volume occasions, building access, or other circumstances outside of our control.

Same-Day Delivery

Same-day delivery may be available depending on the delivery location, order time, product availability, and our delivery schedule. Orders placed later in the day may need to be delivered on the next available delivery date.

Recipient Not Available

Please make sure the recipient's name, address, apartment/unit number, phone number, and any necessary delivery instructions are accurate.

If the recipient is unavailable, we may:

• Leave the arrangement in a safe location when appropriate.

• Leave it with a doorman, concierge, front desk, receptionist, or authorized individual.

• Contact the recipient or purchaser for further instructions.

• Return the arrangement to Bosmat Flowers if a safe delivery cannot be completed.

Additional delivery or redelivery fees may apply if we are unable to complete the delivery because of an incorrect address, missing information, inaccessible building, or unavailable recipient.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information. If an incorrect or incomplete address is provided, please contact us as soon as possible.

Once an order is already out for delivery, we cannot guarantee that an address change can be accommodated. Additional charges may apply for rerouting or redelivery.

Hospitals, Funeral Homes, Hotels & Businesses

For deliveries to hospitals, funeral homes, hotels, offices, schools, restaurants, and other businesses, please provide the recipient's full name along with any relevant room, department, company, service, or event information.

Delivery is considered complete once the arrangement has been accepted by an authorized representative of the location.

Holidays & High-Volume Dates

During high-volume periods such as Valentine's Day, Mother's Day, major holidays, and other peak floral occasions, delivery windows may be extended and exact-time requests may not be available.

We strongly recommend ordering in advance for these dates.

Weather & Unexpected Delays

Severe weather, road closures, emergencies, or other conditions outside of our control may cause delays. When necessary, we may contact you to arrange an alternative delivery time or date.

Floral Substitutions

Because flowers are seasonal and availability changes daily, certain flowers, colors, containers, or greenery may occasionally need to be substituted. Any substitutions will be made with the intention of maintaining the overall style, quality, value, and beauty of the arrangement.

Delivery Confirmation

Once an order has been successfully delivered, the order will be considered fulfilled. Delivery to a doorman, concierge, front desk, receptionist, family member, or other authorized person at the provided address may constitute successful delivery.

Questions About Your Delivery

If you have any questions, special delivery instructions, or need assistance with an existing order, please contact Bosmat Flowers as soon as possible. We will always do our best to accommodate your request and make sure your flowers arrive beautifully.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 12 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.